Working with clients
What your client sees, what they are asking, and what you are allowed to send them.
-
Oct 24, 2026 · 11 min
25 updates to send your client from contract to keys
Client update messages for every stage of escrow, from the accepted offer to the week after closing, short enough to text and ready to copy. Including the hard ones, a late appraisal, a slipping deadline, and a week with no news.
-
Oct 17, 2026 · 9 min
Wire fraud: the checklist to send clients before closing
How do you protect a buyer or seller from real estate wire fraud? A plain-language checklist to forward at contract and again before closing, what to do in the first hours if money goes to the wrong account, and the two things you should never do yourself.
-
Oct 3, 2026 · 3 min
Keeping in touch with past buyers, without a drip campaign
Why one personal note on a buyer's closing anniversary does more than a year of automated touches, who should never get one, and three example notes to rewrite in your own words.
-
Sep 26, 2026 · 5 min
Why your client portal has no password
What your client goes through when you send a KeyFlow portal link, tap by tap, and why a last name does the job a password would only get in the way of.
-
Aug 15, 2026 · 8 min
Why your texts to clients stopped arriving
Your texting tool says sent and your client says nothing came. A five-minute test that tells you which of five causes is yours, and what to do about the one that takes two weeks to fix.