Privacy Policy

This Privacy Policy describes how Interactive MM, LLC ("KeyFlow," "we," "us") collects, uses, and shares information when you visit keyflow.homes or use the KeyFlow application at app.keyflow.homes (together, the "Service"). By using the Service, you agree to the practices described here.

1. Information we collect

You provide directly

• Account information. When you sign in with Google, we receive your name, email address, and profile picture directly from Google. If you choose to enable SMS notifications, we also collect your mobile phone number.
• Business data. Transactions, contacts, financial entries, documents, and other content you create or upload.
• Communications. Messages you send us via email or through the Service.

Automatically

• Usage data. Pages visited, features used, and approximate timestamps, used to operate and improve the Service.
• Device data. Browser type, operating system, and IP address.

2. How we use information

• To provide, secure, and improve the Service.
• To send transactional account messages (including SMS, if you opted in).
• To respond to your support requests.
• To comply with applicable law and enforce our Terms.

3. SMS notifications & messaging

If you opt in to SMS notifications, KeyFlow will send transactional account messages related to your deals, your client portal, and your account. You will only receive SMS from KeyFlow after you explicitly opt in.

• How you opt in. Sign in to KeyFlow, open Settings → Profile → Text messages, enter your mobile phone number, and check the explicit consent checkbox confirming you agree to receive transactional SMS messages from KeyFlow. Your consent is recorded with a timestamp and audit source.
• Message types. Deal milestone alerts, portal activity notifications, and one-time account confirmations.
• Frequency. Message frequency varies by deal activity. Most users receive a handful of messages per week.
• Charges. Message and data rates may apply.
• Opt-out. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time to unsubscribe. Reply HELP for help or contact support@keyflow.homes.
• Mobile information sharing. KeyFlow does not sell, rent, or share mobile phone numbers or SMS opt-in data with any third parties or affiliates for marketing, promotional, or other purposes. Mobile information is shared only with our SMS service provider (Twilio Inc.) solely to deliver messages you have opted in to receive, and with no other party.

4. How we share information

We do not sell your personal information. We share limited information only with:

• Service providers that help us operate the Service (e.g., Google Cloud / Firebase for hosting, authentication, and database; Twilio for SMS delivery; email delivery providers), under contracts that limit their use of your data.
• People you authorize, such as clients you invite into a client portal share link you generate.
• Authorities, when required by law, valid legal process, or to protect the safety of our users.

5. Data retention

We retain your account and business data for as long as your account is active. You can export or delete your data at any time. We may retain limited records longer where required for tax, legal, or fraud-prevention reasons.

6. Security

Your data is stored on Google Cloud / Firebase infrastructure. We use industry-standard technical and organizational safeguards — including encryption in transit and at rest, and access controls — to protect your information. No system is perfectly secure; if you believe your account has been compromised, contact us immediately.

7. Your choices

• Access, correct, or delete your data via account settings, or by contacting us.
• Opt out of SMS at any time by replying STOP.
• Opt out of non-essential email by following the unsubscribe link in those messages.

8. Children's privacy

The Service is intended for users 18 years of age or older. We do not knowingly collect information from children under 13.

9. External links

The Service may contain links to third-party websites that we do not operate or control. We are not responsible for the content, policies, or practices of those sites. We encourage you to review their terms and privacy policies before providing any information.

10. Changes

We may update this Policy from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after an update constitutes acceptance.

11. Contact

Questions or requests regarding this Policy: hello@keyflow.homes or support@interactivemm.com.
Interactive MM, LLC.